Shipping policy

Shipping and Production

PerfumeEtch orders are personalized to order. Every engraving layout is sent by email for approval before engraving begins.

Production timing

Production timing begins after proof approval and varies with order complexity and current production volume. Requested proof changes may extend the timeline. We will keep you informed through the proof email and order updates before your order ships.

Shipping options and charges

Available shipping methods, destinations, and charges are shown at checkout based on the delivery address and the items in your order.

Delivery estimates and tracking

When your order is fulfilled, tracking information will be sent to the email address used at checkout. Carrier transit estimates begin after shipment and are estimates rather than guaranteed delivery dates.

Delivery address

Please review the shipping address carefully before placing your order. If you notice an error, contact ok@perfumeetch.com promptly with your order number. Address changes cannot be guaranteed after an order has entered fulfillment or shipped.

Damaged or incorrect deliveries

If an item arrives damaged, the wrong item is received, or the engraving differs materially from the approved layout, contact ok@perfumeetch.com promptly. Include your order number and clear photographs of the bottle, product packaging, and shipping box so we can evaluate the issue and make it right.

Questions

Contact ok@perfumeetch.com before ordering if you have questions about shipping availability or an existing order.