Refund policy

Proof approval and personalized items

Every engraved bottle receives a layout proof before production. Review all names, dates, spelling, punctuation, artwork, and placement carefully. Engraving begins only after approval. Because approved personalization is permanent, personalized items are final sale after proof approval except when the order arrives damaged, the wrong item is delivered, or the finished engraving differs materially from the approved proof.

Cancellations before approval

Contact ok@perfumeetch.com immediately to request a cancellation. If sourcing or production has not begun, we will cancel and refund the order. If the fragrance has already been specially sourced, any nonrecoverable cost will be disclosed before a cancellation is finalized.

Damage, wrong item, or production error

Contact ok@perfumeetch.com within 7 calendar days of delivery. Include the order number, a description of the issue, photographs of the product, packaging, and shipping label, and retain all packaging while the claim is reviewed. Approved claims will be resolved with a replacement or refund at no additional cost to the customer. PerfumeEtch will provide instructions and, when a return is required, a prepaid return label.

Refund timing

Approved refunds are issued to the original payment method within 5 business days. Banks and card issuers may require an additional 5–10 business days to post the credit.

Contact

Email ok@perfumeetch.com or call 754-333-8330 for order assistance.